Policies

 

Policies

Planning A Visit

For Thai Massage, please bring comfortable clothing that is loose and can keep you warm during your session. Yoga attire is okay.

Check In

It is recommended that clients arrive at least 15 minutes before their appointment time. It will cut into your session duration if you arrive late.  If new clients haven't filled their intake form on-line, they can fill out an intake form in person and discuss their needs prior to their session.  If you haven't paid prior to your appointment, payment is required once you arrive. Cash and Credit is accepted at Midtown and Union Square. Please make sure that you have exact change.

Cancellation Policy

Clients must cancel or reschedule with 24 hours notice. An email reminder will be sent the day before the appointment. If a client gives less than 24 hours notice, they will be charged in full unless they reschedule within the same week.

Arriving Late

Clients who arrive late will be charged at full price but will not receive the full duration of their service. Clients are encouraged to call or text when running late. We also recommend to arrive early because we want you to receive your full service.

No-Shows

If a client doesn't show up for their appointment, they will be charged at full price. No-Shows and late cancellations are considered an inconvenience because this prevents us from booking another client.

Cell Phones

We kindly ask to please turn off your phones or put it on silent. Also, so it doesn't disturb our therapist while she is working with you and interfere with your session.

Valuables and Wardrobe

Please take off jewelry and put them in a safe place before the session starts.

Hygiene

Please arrive clean having showered or bathed prior to your service. The shower may not be available at Union Square. We only have one bathroom.

Gratuities

Gratuity is included in all services. However, clients have the option to give more if they want to. We accept gratuity in cash only.

Sexual Harassment

Please keep in mind that Solo Restore Thai Massage offers therapeutic and non sexual massage therapy. If you verbally and/ physically harass our therapist in any way, you will not be refunded and will be asked to leave and never come back.

Refund Policy

Due to the nature of our business, Solo Restore Thai Massage does not offer refunds. If you prepay for your session at Union Square, you may apply it to the Fitness Studio’s services.